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Frequently Asked Questions

Here's a list of things we're asked all the time, and your questions may already be answered here.

Select a 'Category' from the drop down list (underneath the list of topics),

or just scroll down to view all the available questions and click to display the answers.

Bookings and Payments

Arrivals/Check In

Property Information

Pet Information

During Your Stay

Checkout/Departure day

Category

1. What time can we arrive?

2. What is your cancellation policy?

3. Why do I have to pay a cleaning fee?

4. Can we have extra people to stay?

5. What credit cards do you take?

6. What deposit do I have to pay?

7. Are linen and towels included?

8. Are pets allowed inside?

9. Are there dog parks nearby?

10. Can I bring my cat?

11. Can I bring my dog?

12. Can we arrange an earlier check in time?

13. Can you provide a cot and highchair?

14. Can I pay by instalments?

15. Can you issue a tax invoice?

16. Can we arrange a later checkout time?

17. Does anyone come to the property while we are there?

18. Do we have to clean the house when we leave?

19. Do you need a security deposit?

20. Do all the windows have insect screens?

21. Do you have any homes that are wheelchair friendly?

22. Does my pet need to have a current vaccination certificate?

23. Does my pet need to have a flea treatment before arrival?

24. Do you provide dog bedding and food /water bowls?

25. Do I pay for using the internet?

26. How secure are your fences?

27. How many dogs can we bring?

28. How do I get the keys to the property - do I need to travel to your of...

29. Is there a washing machine and dryer?

30. Is the home air conditioned?

31. I'm bringing several dogs to a pet show, and they'll be staying in a t...

32. Is the house serviced during my stay?

33. What are the phone call charges?

34. What do you mean by 'no parties'?

35. Who cleans up our pet's droppings?

36. What happens if my dog barks a lot?

37. When do I find out about the check in procedures?

38. What sort of equipment is in the kitchen?

39. What bedding do you provide?

40. What if we arrive and we don't like the house?

41. What payment methods do you accept?

42. When is the balance/full payment due?

43. What time do we have to leave check out?

44. What do we do if something is damaged or broken during our stay?

45. What do we have to do at checkout?

46. What do we do with the keys?

47. Why are your rates so high when we are just renting an ordinary h...

Do you have a different question to ask?

ASK US HERE

Our contact details are:

Phone: +61 7 3843 5585 | Mobile: 0403 863332 | Fax: +61 7 3056 3248 | Email: info@homelyhouses.com.au

PO Box 42, Camp Hill Qld 4152

Please note that as we run from a home based office, your respect of normal office hours hours is much appreciated. We operate 9am to 4pm Monday to Friday.